Terms of Service – Eziva

1. Overview

This website is operated by Eziva. Throughout the site, the terms “we”, “us” and “our” refer to Eziva. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country. You may not use our products for any illegal or unauthorized purpose.

3. Products & Services

We offer fashion jewellery including stainless steel, anti-tarnish, and artificial jewellery.
We try to display product images and colors as accurately as possible, but we cannot guarantee exact color accuracy due to screen differences.

4. Pricing & Payments

All prices are listed in INR (₹). We reserve the right to change prices at any time without prior notice.
We accept payments through secure payment gateways available on our store.

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order at our discretion, including but not limited to stock unavailability or suspected fraudulent activity.

6. Shipping Policy

Orders are processed within 1–3 business days. Delivery time may vary depending on location.
We are not responsible for delays caused by courier services.

7. Return & Refund Policy

Returns are only accepted in the following cases:

• Product is damaged

• Product is broken

• Wrong product received

An unboxing video is mandatory for return or refund claims.
Without proper proof, return/refund requests may not be accepted.

8. Exchange Policy

Exchange is only available for damaged, broken, or incorrect products received.
Customers must contact us within 48 hours of delivery.

9. Intellectual Property

All content on this website, including images, logos, and text, is the property of Eziva and may not be used without permission.

10. Limitation of Liability

Eziva shall not be liable for any direct, indirect, or incidental damages arising from the use of our products or website.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

12. Contact Information

For any questions regarding these Terms, please contact us at:
Email: ezia721@gmail.com
Phone: +91 96247 36542